To see if that is the case, try to check if connectivity issues remain while connected to a different network. This often happens if the Internet Provider applies some kind of restrictions on its network. Then reboot your device and see if the connection gets any better.Ĭonnectivity issues might be network-specific. If you have any of those, try disabling them. This applies to anti-virus software, other VPNs, firewalls, and file-sharing apps. That can sometimes interfere with Surfshark (or any other VPN) connection. Some apps might have taken over network controls on your device. If Low Power mode is enabled, check if turning it off makes a difference. But most often, you will find it if you go to your device's Settings and check the Battery section. Since there are many different iOS versions, this setting might appear in a different location. Low Power mode disables many systems on the device, including some networking functions. If that does not help, try the OpenVPN(TCP) protocol. This is where you will find an option to change the default protocol.Ĭhange the protocol from Automatic to OpenVPN(UDP). To do that, launch the Surfshark app, go to Settings -> Advanced, then open the Protocol tab. Change the default protocol on your Surfshark app.If you notice the connection being unstable on your iPhone or iPad when connected to a VPN, here is what you should try at first: Thankfully, you can solve such issues with minor adjustments on the Surfshark app or your device itself. Therefore, it could be that something on your system might not be compatible with Surfshark's default settings and cause an unstable connection. There are many factors involved in making a VPN connection, e.g., your VPN app settings, network settings, other software, type of network (home, public, mobile data), etc. Unfortunately, there is no quick technical fix for this scenario, short of asking the hotspot owner to turn off or adjust their firewall settings.In this tutorial, you will learn what might cause connectivity issues on your iOS device and how to fix them. Sometimes free Wi-Fi hotspots have a network firewall in place that may prevent Speedtest VPN from connecting properly. The wireless hotspot you are on has a firewall in place Turn on location services in your device's settings. If you have location services turned off, Speedtest VPN will not be able to find the best VPN server location to successfully secure your device. Speedtest VPN uses your device's location services (GPS) to pick the best and fastest VPN server for you to connect to. Location services are turned off on your device The easiest way to fix the problem is to delete our app from your device, restart it and then re-install the Speedtest VPN app and try connecting again. If you have confirmed that your internet connection on your device is working and you are able to successfully open the Speedtest app, but you can't connect to the VPN, then your VPN connection profile may be damaged and needs to be reinstalled. If this VPN connection profile has become damaged, you will be unable to connect to Speedtest VPN. This connection profile must be working properly for Speedtest VPN to work correctly as it is what allows you to connect to the VPN successfully. When you install the Speedtest app and run it on your device for the first time, you are prompted to install a VPN connection profile. The VPN connection profile installed by the Speedtest app is damaged or corrupted If you think your ISP is blocking access to Speedtest VPN, it is best to contact them directly and ask them to remove the block on our service. That content filter must first be turned off to successfully connect to SpeedtestVPN. For example, many ISPs in the United Kingdom block access to VPNs with a content filter. If you can access other websites and services successfully, but you can't connect to Speedtest VPN, then Speedtest VPN may be being blocked by your internet service provider or the host of the Wi-Fi hotspot you are currently connected to. If you find that you are unable to successfully connect to Speedtest VPN, check your device's internet connection to ensure that you are able to successfully open and load other websites and services with your other apps. Your connection to the internet may not be working properly Listed below are a few reasons why Speedtest VPN may not be connecting, along with what to do to fix each problem. There are many things that can prevent your device from properly connecting to Speedtest VPN.
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